Refund Policy

Products delivered electronically, including but not limited to digital content such as games, diamonds, and pre-paid gift cards, are delivered to the consumer immediately after payment. Customers seeking a refund should contact the respective game developer directly. Demon Official Store serves purely as a facilitator in these transactions, confirming to developers the success of payments. Given this role, we do not have the ability to issue refunds, as that responsibility and capability reside with the product developers. Payment Issues: If you've made a payment but haven't received the respective top-up in your account, please contact our support team with the details of your issue. For a comprehensive understanding of our policies, please refer to our Terms and Conditions. For further queries or suggestions, reach out to us at: [email protected]